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Terms and condition



Welcome to Wingo Eats!

These Terms and Conditions govern your use of our services via mobile apps or our website. By accessing or using Wingo Eats, you agree to these terms.

1. Terms and Conditions for Wingo Eats

Wingo Eats, like most online platforms, has a set of Terms of Service (or Terms and Conditions) that customers must accept to use its services.These terms govern the relationship between Wingo Eats and its users and outline their rights, responsibilities, and obligations.

Key Elements of Wingo Eats’s Terms of Service for Customers:

1A. Acceptance of Terms:

  • By using the Wingo Eats platform (website or app), customers agree to the terms, either explicitly (by checking a box) or implicitly (by accessing and using the platform).
  • This agreement is typically obtained during account creation or at checkout.

1B. Account Responsibilities:

  • Customers are required to create an account with accurate information.
  • They are responsible for maintaining the confidentiality of their login credentials.

1C. Service Limitations:

  • Wingo Eats may update its platform, modify services, or suspend them temporarily or permanently without prior notice.

1D. Orders and Transactions:

  • Customers agree to pay the item prices as listed by restaurants. Wingo Eats does not apply any markup or hidden commission on food items. Delivery charges (if any) will be displayed at checkout.
  • Refund and cancellation policies are also outlined.

1E. User Conduct:

  • Customers must not misuse the platform, including spamming, engaging in fraudulent activities, or violating laws.

1F. Content and Intellectual Property:

  • Users may submit reviews, but Wingo Eats has rights over user-generated content, including modifying or removing it.

1G. Third-party Services:

  • Wingo Eats acts as an intermediary between restaurants and customers. While we facilitate transactions, the restaurant is solely responsible for food preparation.

1H. Updates to Terms:

  • Wingo Eats may revise its terms, and continued use of the platform constitutes acceptance of the new terms.

1I. Dispute Resolution:

  • There may be provisions for resolving disputes, often through arbitration or specific jurisdiction clauses.

1J. Disclaimer and Limitation of Liability:

  • Wingo Eats often limits its liability for issues like delivery delays, incorrect orders, or app malfunctions.

2. User Registration

Wingo Eats requires users to register an account to access certain features like placing orders, writing reviews, or managing preferences. The registration process is designed to be user-friendly while collecting necessary information for providing services.

Steps in User Registration on Wingo Eats:

2A. Access the Platform

Users can register on Wingo Eats via the mobile app (iOS or Android) or the website.

2B. Choose a Registration Method

  • Phone Number: Most users can register using their mobile number, which will be verified via an OTP (One-Time Password).
  • Email Address: Users can also sign up using an email address and create a password.
  • Social Login: Wingo Eats often integrates with third-party platforms like:
    • Google
    • Facebook
    • Apple ID

2C. Provide Personal Information

During registration, users may be asked for:

  • Name: For personalizing their profile.
  • Contact Details: Email or phone number for communication and verification.
  • Address: If they intend to use delivery services, this can be added during or after registration.

2D. Set Preferences (Optional)

Users can set food preferences, dietary restrictions, or location preferences during or after registration.

2E. Agree to Terms and Policies

Users are required to accept Wingo Eats’s Terms of Service and Privacy Policy before completing registration.

A typical statement might read: “By signing up, you agree to our Terms & Conditions and Privacy Policy.”

2F. Verification

  • Phone Number: An OTP is sent to confirm the user’s identity.
  • Email Sign-up: A verification link may be sent to the provided email.

2G. Profile Creation

Once registered, users can set a profile picture, bio, or additional details to personalize their account.

Features Available Post-Registration

  • Browse Restaurants: Access menus, reviews, ratings, and photos.
  • Place Orders: Online ordering for food delivery or dine-out reservations.
  • Write Reviews: Submit ratings, photos, and reviews of visited restaurants.
  • Manage Orders and Payments: Track past orders, save payment methods.
  • Receive Offers: Personalized discounts and promotions based on activity.

Security Measures

  • Secure authentication methods: OTP and encrypted passwords to protect user accounts.
  • Privacy settings: Options for managing visibility of personal data (e.g., reviews, profile details).

The registration process is streamlined to make it easy for customers to start using Wingo Eats while complying with necessary legal and privacy standards.

3. Use of the App

Key Uses of the Wingo Eats App for Customers

3A. Food Discovery

  • Browse Restaurants: Customers can explore nearby restaurants, cafes, and eateries.
  • Filter Options:
    • Cuisine type (e.g., Indian, Italian, Chinese)
    • Cost (e.g., budget-friendly, premium dining)
    • Location (restaurants near the user or a specified area)
  • Menu Viewing: Digital menus with updated prices and food item descriptions.
  • User Reviews and Ratings:
    • Customers can read reviews and see ratings to choose the best restaurant.
    • Photos uploaded by previous diners offer a visual preview.

3B. Online Food Ordering

  • Delivery Services:
    • Order food for delivery from partnered restaurants.
    • Estimated delivery time and live tracking of the delivery rider.
  • Takeaway/Pick-up: Option to place an order and collect it from the restaurant.
  • Scheduled Orders: Pre-book meals for a later time or day.

3C. Payment and Wallet Integration

  • Seamless Payments: Pay online through various methods (UPI, credit/debit cards, net banking).
  • Wingo Eats Wallet: Use for quick and secure payments.
  • Cashback and Offers: Avail of discounts, promo codes, and cashback on food orders and dining.

3D. Personalized Features

  • Order History: Reorder favorite food with a single click.
  • Favorites List: Save preferred restaurants or food items for future reference.
  • Customized Recommendations: Get suggestions based on past orders or search activity.

3E. Social and Community Engagement

  • Write Reviews: Share dining experiences, rate dishes, and upload photos.
  • Follow Foodies: Follow other users or food bloggers for insights and recommendations.
  • Wingo Eats Feed: Discover trending restaurants, food items, or user-generated content.

3F. Live Tracking and Support

  • Order Tracking: Track food delivery in real-time with updates on order status.
  • Customer Support: 24/7 assistance for order issues, refunds, or restaurant queries via in-app chat.

Advantages for Customers

  • Convenience: A one-stop app for food ordering, dining reservations, and reviews.
  • Variety: Access to a diverse range of cuisines and dining options.
  • Savings: Avail of discounts and cashback offers.
  • Trust: Verified reviews and real-time tracking build reliability.

By integrating discovery, ordering, and social engagement features, Wingo Eats provides a comprehensive app that caters to every aspect of a customer’s food journey.

4. Payment Terms

4A. Accepted Payment Methods

  • Online Payment Options:
    • UPI (e.g., Google Pay, PhonePe, Paytm)
    • Credit and Debit Cards (Visa, Mastercard, Rupay, etc.)
    • Net Banking
    • Mobile Wallets (e.g., Paytm, Mobikwik, Wingo Eats Pay)
  • Cash on Delivery (COD): Available for certain orders based on location and restaurant policies.

4B. Payment Authorization

By initiating a transaction, the customer authorizes Wingo Eats to charge the chosen payment method. Orders are processed only upon successful payment authorization, except for COD.

4C. Order Pricing

The total payable amount includes:

  • Cost of the items
  • Delivery charges (if applicable)
  • Packaging fees (if any)
  • Taxes (e.g., GST)
  • Platform fees
  • Discounts or promo codes applied

4D. Promo Codes and Offers

  • Customers can apply promo codes or coupons during checkout for discounts.
  • Terms for promo codes include:
    • Validity periods
    • Minimum order values
    • Specific applicability (e.g., delivery-only, first-time users)
  • Promo codes cannot be clubbed unless explicitly mentioned.
  • Misuse or violation of promo code terms may lead to order cancellation or account restrictions.

4E. Failed Transactions

  • The order remains unconfirmed until payment is successfully processed.
  • Refunds for failed transactions are typically processed within 7–10 working days, depending on the payment provider.
  • Customers are encouraged to contact Wingo Eats's support team if refunds are delayed.

4F. Refunds and Cancellations

  • Refunds may not be possible if food preparation has started or the order is out for delivery.
  • If the restaurant cancels the order due to stock issues or a technical error, a full refund will be processed.
  • Refunds are credited to the original payment method or Wingo Eats Wallet.

4G. Wallet and Wingo Eats Pay

  • Wingo Eats provides its own wallet system (Wingo Eats Pay) for quick transactions:
    • Funds added to the wallet can be used for future orders.
    • Cashback or refunds may be credited to the wallet for easier use.

4H. Disputes and Chargebacks

  • For disputes related to payments (e.g., unauthorized charges, incorrect amounts):
    • Customers can raise complaints through the Wingo Eats app's support feature.
    • Chargebacks may be initiated with the payment provider in case of unresolved issues.

4I. Payment Security

  • Wingo Eats ensures secure transactions with measures like:
    • PCI DSS compliance
    • Encrypted payment gateways
    • Two-factor authentication (as mandated by local laws)
  • Customers are advised to report suspicious activities or unauthorized transactions immediately.

4J. Dynamic Pricing

  • Delivery fees, packaging charges, or minimum order values may vary based on:
    • Distance
    • Order demand (e.g., peak hours or bad weather)
    • Restaurant-specific policies

5. Customer Responsibilities

  • Ensure accurate payment details are provided.
  • Verify charges before completing transactions.
  • Be respectful in communication (support/chat).
  • Do not misuse promo codes.
  • Provide accurate delivery address.
  • Monitor app for order status and delays.

8. Privacy Policy

8A. Information Collected

Wingo Eats collects various types of information from customers, including:

  • Personal Identification Information: Name, email address, phone number, address, payment information (credit card details), etc.
  • Location Data: Collected when customers use location-based services like food delivery.
  • Order History: Includes food orders, preferences, delivery addresses, and platform interactions.
  • Device Information: Such as device type, IP address, OS, browser type, etc., for functionality and analytics.
  • Usage Data: Includes how users interact with the website/app — pages visited, search queries, actions taken, etc.

8B. How the Information is Used

  • Order Fulfillment: To process and deliver orders, manage deliveries, and communicate with users.
  • Personalization: To suggest personalized content, promotions, and recommendations.
  • Customer Support: For handling queries, complaints, and providing help.
  • Marketing and Advertising: To send emails, notifications, and advertisements (with opt-out options).
  • Improving Services: For enhancing the app/website and conducting market research.

8C. Data Sharing and Disclosure

  • Third-Party Service Providers: For payments, delivery, analytics, or tech support services.
  • Legal Compliance: Disclosure to comply with laws, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred.

8D. Data Security

Wingo Eats applies security measures such as encryption and secure data storage. However, it cannot guarantee complete protection against breaches or unauthorized access beyond its control.

8E. User Rights and Choices

  • Access and Update: Users can log in and review, correct, or update their personal information.
  • Opting-Out: Users can opt-out of marketing messages via app settings or unsubscribe links.
  • Deletion of Account: Users can request account deletion (subject to data retention laws).

You may exercise data rights by emailing support@wingoeats.com.

8F. Cookies and Tracking Technologies

Wingo Eats uses cookies and similar technologies to enhance the user experience. This includes tracking customer activity for analytics, personalized content, and advertising. Customers can manage cookie preferences via their browser settings.

8G. International Data Transfers

If Wingo Eats operates in multiple countries, customer data may be transferred to servers in different regions. Wingo Eats is responsible for ensuring that such transfers comply with relevant data protection laws.

8H. Children’s Privacy

Wingo Eats’s services are generally not intended for children under the age of 13 or the minimum age as per local laws, and they do not knowingly collect personal data from children. If a child’s data is discovered to be collected, Wingo Eats may delete that information upon request.

8I. Changes to the Privacy Policy

Wingo Eats may update its privacy policy from time to time. The updated policy will be posted on their website or app, and customers are advised to review it regularly.

9. Changes to Terms

9A. Notification of Changes

Wingo Eats generally informs its users about changes to its Terms of Service through one or more of the following methods:

  • In-App Notifications or Website Alerts: When you log in or use the platform, you may receive a pop-up or banner notification about the changes.
  • Email or SMS: Wingo Eats may send an email or SMS message to registered customers if there is a significant change in the terms that could affect them.
  • Updates on the Website or App: The updated Terms of Service are typically posted on their website or app and become effective immediately unless stated otherwise.

9B. Acceptance of Changes

  • Continued Use as Acceptance: By continuing to use the Wingo Eats platform after changes are made, users generally agree to the new terms. If they do not agree, they may stop using the service or deactivate their account.
  • Explicit Acceptance: In some cases, users may need to explicitly accept the updated terms by clicking an “Agree” button or checking a box.

9C. Types of Changes to the Terms

Changes to Wingo Eats’s terms could include, but are not limited to:

  • Updates to Privacy Policies: Adjustments related to how personal data is collected, used, and protected.
  • Payment and Refund Policies: Changes to payment methods, service fees, and refund processes.
  • User Conduct Rules: Revised guidelines for acceptable behavior and penalties for violations.
  • Service Availability: Changes to geographic availability, delivery times, and features offered.
  • Liability and Dispute Resolution: Updates to disclaimers, legal procedures, and how disputes are handled (e.g., arbitration, mediation).

9D. Customer Rights in Case of Disagreement

  • Opt-Out or Discontinue Use: If you do not agree to the updated terms, you may stop using the service. Wingo Eats typically allows users to deactivate their accounts or discontinue services at any time.
  • Legal Remedies: If a significant change violates your consumer rights, you may seek legal remedies in accordance with local laws, depending on your jurisdiction.

9E. Effective Date of Changes

Wingo Eats usually provides an effective date for any changes to the terms, allowing customers time to review the updates. After this date, the new terms apply to all users.

9F. Historical Versions of Terms

Wingo Eats may provide access to previous versions of its Terms of Service on its website so users can see what has changed over time.

9G. Geographic-Specific Changes

The terms may vary depending on the country or region of the customer, especially regarding compliance with data privacy regulations and local consumer protection laws.

10. Governing Law

10A. Jurisdiction and Applicable Law

Typically, the governing law for Wingo Eats’s services, including customer agreements, is Indian law. This is because Wingo Eats operates primarily in India, and its headquarters are based there.

  • Applicable Law: The relationship between Wingo Eats and the customer is governed by the laws of India. This includes disputes related to orders, payments, data privacy, or customer complaints.
  • Jurisdiction: Legal actions regarding Wingo Eats's terms must be brought before courts in India, typically in Chennai, where Wingo Eats is headquartered.

10B. Dispute Resolution

  • Arbitration: Wingo Eats may require disputes to be resolved through arbitration, particularly for issues related to user agreements or payments. An independent arbitrator is appointed to settle the matter privately.
  • Mediation or Conciliation: In applicable cases, Wingo Eats may suggest mediation or conciliation before proceeding to arbitration or litigation, especially for customer service disputes.

10C. Consumer Protection

Wingo Eats is subject to Indian consumer protection laws, which grant customers rights such as refunds or compensation for defective services. These protections apply even when general contractual agreements are in place.

10D. International Customers

If Wingo Eats expands internationally, governing law clauses may vary by country. However, for most Indian users, Indian law and Chennai jurisdiction will continue to apply.

10E. Important Points to Remember

  • If you are a customer in India, the governing law is Indian law, and disputes are resolved in Chennai.
  • Any significant changes to jurisdiction due to international services will be communicated by Wingo Eats.

11. Contact Information

Contact Information

For any questions or concerns about these Terms & Conditions, you may contact us at:
Email: support@wingoeats.com

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Tamilnadu, India.